Refunds Policy

Updated 2026-08-14 Job failed? Credits come straight back. Automatically. No ticket needed. Bought credits you didn't use? We refund them to the card you paid with — email [email protected] from your account email within 14 days of the purchase. What we can't refund: credits already burned on finished renders, and free bonus credits. They're free; they have no cash value. How fast: approved refunds land back on the original payment method, usually within 5–10 business days. Banks are banks. One address: [email protected].