Service Level Agreement

Updated 2026-08-14 The goal: up, always. We keep Motiova running with commercially reasonable effort. Reality check: we sit on top of third-party model providers. When they hiccup, that model hiccups here. So no, we don't promise a magic uptime percentage. The fix that's already built in: failed jobs auto-refund their credits. You never pay for a hiccup. Maintenance: short, planned, off-peak when we can. Humans: [email protected], answered within one business day. Extended outage? Unused purchased credits stay refundable per the Refunds Policy.